Roles and responsibilities
- Supervising and managing the efficient execution of last-mile delivery operations.
- Managing and maintaining effective communication channels with both internal and external stakeholders to ensure key KPIs stay within intended parameters.
- Continuously improving customer satisfaction through daily interactions and contributing to the optimization of financial and performance-related KPIs.
- Translating commercial forecasts into actionable last-mile projections in collaboration with logistics service providers.
- Monitoring and analyzing operational transportation costs, Net Promoter Scores, and performance indicators of logistics partners.
- Promoting strong partnerships and maintaining relationships with suppliers and logistics service providers.
- Proactively identifying emerging market trends.
-